Everything was communicated to us very clearly and replies were very prompt
Excellent communications, clarity and response times
Very friendly and extremely helpful in a time of personal distress
Very good communication and care for customer needs
One of the best things I experienced was the personal touch. It can be daunting dealing with solicitors and I never felt like a hindrance.Gary was always available on the phone and email for me and always responded very quickly. I know of an elderly person dealing with Gary who really appreciated being able to meet face to face in a place where she felt comfortable. I think both types of meetings are great as clients have various needs which were met very easily in the way SOS operates.
The best thing we experienced was the convenience and efficiency of response. Also, the clear and pertinent explanations of the process and next steps. Cost was very transparent with the breakdown of services.
The communication was great from start to finish, totally professional at all times at what was a difficult time for me.
What we found best was the professionalism of the service overall, the confidentiality, empathy and understanding. Communication was always clear in both e-mail and in person. Response times to e-mails, and meetings, was very good. I believe your fees are very competitive, and good value for your service.The range of legal services you provide, and are able to provide, is a real benefit for us.The paperless policy is good and minimalistic.
As a client, I felt that the utmost convenience was always provided by SOS.Communication was very good. Correspondence was timely and relevant. Would 100% recommend this firm.
Professional service, good consultation, keeps you informed about all you need to know. Fast response to calls or mails and all aspects were explained to make sure you understand it.
Very convenient, professional and easy to deal with. The majority of interactions are done over email which makes everything easier and more efficient.All emails were responded to quickly and clearly. There was no ambiguity in the content and it was easy to understand.
Gary was great. Uncertainty and not being kept informed is a client’s greatest concern. Gary kept us informed all the way.
The best thing we experienced was the clarity up front on costs and the quality of communication from the word go
You made the entire process very straightforward and easy to understand.Being able to contact you by e-mail/WhatsApp was very convenient and we always got our reply quickly.
High quality service made the transaction easy from start to finish. Service was convenient, communications through email and a home visit for document signing.
Excellent clarity and communication throughout
Queries were responded to quickly and clearly with use of phone / email / WhatsApp.
Convenience was definitely a huge positive of the whole experience with SOS Legal. Clarity was superb. Response time for me was the best thing about SOS Legal’s service, second to none! I contacted James at 4.50pm on a Friday, he got back to me in half an hour! So many similar examples of this.
All interaction was very convenient, no need to take time off work to have face to face meetings. E-mails were fast and made the whole process straightforward. Easy to tell tat working hours were not just 9 to 5 Monday to Friday as I received replies and e-mails after hours when needed.
The best thing was the attention to detail and clarity of information provided i.e. breakdown and estimation of costs.
Excellent communication, I was informed through every stage of the process and any queries I had were dealt with in a prompt manner. I have recommended Shanahan O’Sullivan Legal to a few colleagues and will continue to do so in the future.
The best thing was the efficiency of James’ service, he was always at the end of the phone for us and was so easy to talk too and we always felt comfortable asking any questions we had. Response times were excellent, and James was always very clear and reassuring when answering our questions. So easy to deal with, great communication by email, phone and WhatsApp.We’ll certainly be in touch again should we need any legal support or advice.
I was delighted to be able to talk with James by email and phone, it was very convenient for me, and especially in these covid times, it made the whole transaction safer.
Friendly, easy to talk to, professional support from start to finish. The service was exceptional, communication was timely and never overbearing. Everything was explained clearly along with expected timelines for completion. The team went above and beyond to sort out any issues that may have arisen during the process. Overall, very satisfied with the service.
The remote meetings and flexibility to meet in the evenings and weekends suited us perfectly and meant we didn’t have to take any time off work.We were extremely happy with the service we received from James.
Good communications and very convenient service.
Shanahan O’Sullivan Legal LLP are set-up to operate remotely, which provided so much convenience for me, especially during the Covid-19 pandemic. Very fast response times with clear and concise advice.
Shanahan O’Sullivan Legal were a pleasure to deal with. We found the whole interaction very positive and weere put at ease especially with Covid-19 in the background. Highly recommended and no hesitation in engaging their services again.
It was a fantastic experience to work with the solicitors at SOS Legal.Their communication was top notch, as they responded to every email same day, and usually in the same hour. We were in the loop on everything, and always felt confident we knew where in the process we were, even though we were still abroad. I cannot recommend them highly enough.
The communication with SOS Legal was very convenient and the advice and information about the different stages was very good and helpful. Would definitely recommend to anyone.
Very flexible service, which minimized the need for us to take time off at work. Simply a first class customer service! Friendly and professional service. We can only highly recommend SOS Legal to everyone.
Fantastic at not just keeping us up to date with all developments, but also in pursuing our best interests throughout the whole process. Everything was done in a timely manner. Additionally, it was such a breath of fresh air to deal with James who treated us to such a friendly and professional service throughout the whole process.
Extremely efficient service and no delays in communications. Finally, fees at the end of the process were extremely competitive with no hidden costs Would Highly Highly recommend.
Absolutely impeccable service: Kind, timely, transparent. Always available and willing to help. Perfect. Thank you very much!
SOS Legal will be my go to solicitors going forward. Gary was absolutely fantastic all throughout the process. He was professional, responsive and proactive. He guided us through the process step by step and clarified everything down to details. Simply to say, he made the whole process seamless and somewhat easy which we really appreciated. Working virtually with him was another big plus for us since it provided the flexibility we needed while dealing with two handful toddlers, working, not to mention lockdown.
Excellent communication, very professional. Their communication was always prompt and clear, highly recommended.
Very efficient, knowledgeable and friendly service. Would highly recommend Gary.
Gary was knowledgeable and helpful throughout, and I particularly valued being able to communicate through video conferencing (rather than in person) as I was out of the country for some of the process.
James and his colleagues at SOS Legal were extremely knowledgeable and helpful. The use of mobile apps and remote meetings were especially useful.
Extremely impressed with the level of service from Shanahan O’Sullivan. Gary was excellent in explaining what was required and what he could do to assist us. His communication was always clear, detailed and to the point. He made the process extremely easy and straightforward. I would have no hesitation in recommending them to others.
James Shanahan is very professional, efficient and a pleasure to deal with – I would highly recommend him.